{"id":316,"date":"2025-11-24T14:23:24","date_gmt":"2025-11-24T06:23:24","guid":{"rendered":"https:\/\/moceansms.com.br\/?page_id=316"},"modified":"2026-10-16T16:31:43","modified_gmt":"2026-10-16T08:31:43","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/moceansms.com.br\/pt\/web-portal\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"316\" class=\"elementor elementor-316\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4cc7b e-flex e-con-boxed e-con e-parent\" data-id=\"ce4cc7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle-asymmetrical&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M738,99l262-93V0H0v5.6L738,99z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3f0866 e-con-full e-flex e-con e-child\" data-id=\"b3f0866\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd8eb0 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"fdd8eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f56b68 elementor-widget elementor-widget-shortcode\" data-id=\"0f56b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ba1800 e-flex e-con-boxed e-con e-parent\" data-id=\"3ba1800\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e20ab4 e-con-full e-flex e-con e-child\" data-id=\"3e20ab4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd97819 elementor-widget elementor-widget-heading\" data-id=\"fd97819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">HELP CENTER<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0e047 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1a0e047\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQs)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e08987 elementor-widget elementor-widget-text-editor\" data-id=\"2e08987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"262\" data-end=\"454\">Find clear explanations about using Mocean\u2019s Web Portal in Brazil to run your SMS Messaging Campaign and WhatsApp broadcasts. Learn how to import contacts from spreadsheets, personalise messages, schedule your broadcasts, and monitor delivery in real time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf96456 e-flex e-con-boxed e-con e-parent\" data-id=\"bf96456\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6e2888 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e6e2888\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Browse FAQs by Topic<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e22ab28 e-con-full e-flex e-con e-child\" data-id=\"e22ab28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<a class=\"elementor-element elementor-element-3c3d34a e-con-full e-flex e-con e-child\" data-id=\"3c3d34a\" data-element_type=\"container\" data-e-type=\"container\" href=\"#sms-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c7567b elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"9c7567b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-comments\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M532 386.2c27.5-27.1 44-61.1 44-98.2 0-80-76.5-146.1-176.2-157.9C368.3 72.5 294.3 32 208 32 93.1 32 0 103.6 0 192c0 37 16.5 71 44 98.2-15.3 30.7-37.3 54.5-37.7 54.9-6.3 6.7-8.1 16.5-4.4 25 3.6 8.5 12 14 21.2 14 53.5 0 96.7-20.2 125.2-38.8 9.2 2.1 18.7 3.7 28.4 4.9C208.1 407.6 281.8 448 368 448c20.8 0 40.8-2.4 59.8-6.8C456.3 459.7 499.4 480 553 480c9.2 0 17.5-5.5 21.2-14 3.6-8.5 1.9-18.3-4.4-25-.4-.3-22.5-24.1-37.8-54.8zm-392.8-92.3L122.1 305c-14.1 9.1-28.5 16.3-43.1 21.4 2.7-4.7 5.4-9.7 8-14.8l15.5-31.1L77.7 256C64.2 242.6 48 220.7 48 192c0-60.7 73.3-112 160-112s160 51.3 160 112-73.3 112-160 112c-16.5 0-33-1.9-49-5.6l-19.8-4.5zM498.3 352l-24.7 24.4 15.5 31.1c2.6 5.1 5.3 10.1 8 14.8-14.6-5.1-29-12.3-43.1-21.4l-17.1-11.1-19.9 4.6c-16 3.7-32.5 5.6-49 5.6-54 0-102.2-20.1-131.3-49.7C338 339.5 416 272.9 416 192c0-3.4-.4-6.7-.7-10C479.7 196.5 528 238.8 528 288c0 28.7-16.2 50.6-29.7 64z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSMS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-91954be e-con-full e-flex e-con e-child\" data-id=\"91954be\" data-element_type=\"container\" data-e-type=\"container\" href=\"#whatsapp-onboarding-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9ef423 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d9ef423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWhatsApp Onboarding\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-4639578 e-con-full e-flex e-con e-child\" data-id=\"4639578\" data-element_type=\"container\" data-e-type=\"container\" href=\"#whatsapp-general-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54a339a elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"54a339a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tWhatsApp General\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-d15b756 e-con-full e-flex e-con e-child\" data-id=\"d15b756\" data-element_type=\"container\" data-e-type=\"container\" href=\"#chatbot-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-448a621 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"448a621\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cog\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M487.4 315.7l-42.6-24.6c4.3-23.2 4.3-47 0-70.2l42.6-24.6c4.9-2.8 7.1-8.6 5.5-14-11.1-35.6-30-67.8-54.7-94.6-3.8-4.1-10-5.1-14.8-2.3L380.8 110c-17.9-15.4-38.5-27.3-60.8-35.1V25.8c0-5.6-3.9-10.5-9.4-11.7-36.7-8.2-74.3-7.8-109.2 0-5.5 1.2-9.4 6.1-9.4 11.7V75c-22.2 7.9-42.8 19.8-60.8 35.1L88.7 85.5c-4.9-2.8-11-1.9-14.8 2.3-24.7 26.7-43.6 58.9-54.7 94.6-1.7 5.4.6 11.2 5.5 14L67.3 221c-4.3 23.2-4.3 47 0 70.2l-42.6 24.6c-4.9 2.8-7.1 8.6-5.5 14 11.1 35.6 30 67.8 54.7 94.6 3.8 4.1 10 5.1 14.8 2.3l42.6-24.6c17.9 15.4 38.5 27.3 60.8 35.1v49.2c0 5.6 3.9 10.5 9.4 11.7 36.7 8.2 74.3 7.8 109.2 0 5.5-1.2 9.4-6.1 9.4-11.7v-49.2c22.2-7.9 42.8-19.8 60.8-35.1l42.6 24.6c4.9 2.8 11 1.9 14.8-2.3 24.7-26.7 43.6-58.9 54.7-94.6 1.5-5.5-.7-11.3-5.6-14.1zM256 336c-44.1 0-80-35.9-80-80s35.9-80 80-80 80 35.9 80 80-35.9 80-80 80z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tChatbot\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-edbce88 e-con-full e-flex e-con e-child\" data-id=\"edbce88\" data-element_type=\"container\" data-e-type=\"container\" href=\"#conversation-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a10a6c1 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a10a6c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-users\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm448 0c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm32 32h-64c-17.6 0-33.5 7.1-45.1 18.6 40.3 22.1 68.9 62 75.1 109.4h66c17.7 0 32-14.3 32-32v-32c0-35.3-28.7-64-64-64zm-256 0c61.9 0 112-50.1 112-112S381.9 32 320 32 208 82.1 208 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zm-223.7-13.4C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConversation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-ecdb73f e-con-full e-flex e-con e-child\" data-id=\"ecdb73f\" data-element_type=\"container\" data-e-type=\"container\" href=\"#report-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-686305d elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"686305d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-file-alt-solid\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tReport\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-57d2e82 e-con-full e-flex e-con e-child\" data-id=\"57d2e82\" data-element_type=\"container\" data-e-type=\"container\" href=\"#campaign-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ec5ecb elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5ec5ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-file-alt-solid\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCampaign\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-7b2c911 e-con-full e-flex e-con e-child\" data-id=\"7b2c911\" data-element_type=\"container\" data-e-type=\"container\" href=\"#forms-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96c995f elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"96c995f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-file-alt-solid\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tForms\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-90c9edc e-con-full e-flex e-con e-child\" data-id=\"90c9edc\" data-element_type=\"container\" data-e-type=\"container\" href=\"#api-faq\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24ed520 elementor-view-stacked elementor-widget__width-initial elementor-shape-circle elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"24ed520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-file-alt-solid\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAPI\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a61556 e-flex e-con-boxed e-con e-parent\" data-id=\"1a61556\" data-element_type=\"container\" data-e-type=\"container\" id=\"sms-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72e3180 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"72e3180\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SMS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5b463 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"8b5b463\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b5889d48\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-8b5b463\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b5889d48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b5889d48\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b5889d48\">\n                            \n                            <span class=\"ekit-accordion-title\">I did not receive the verification code to activate my account. What should I do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b5889d48\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-8b5b463\" data-parent=\"#accordion-6ada7b5889d48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Please email <a href=\"mailto:support@moceansms.com\"><span style=\"text-decoration: underline\">support@moceansms.com<\/span><\/a> and include your account username and mobile number so our support team can check the issue.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-8b5b463\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ada7b5889d48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ada7b5889d48\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ada7b5889d48\">\n                            \n                            <span class=\"ekit-accordion-title\">How many SMS test credits can I get?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ada7b5889d48\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-8b5b463\" data-parent=\"#accordion-6ada7b5889d48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You will receive 5 free SMS credits to begin testing. If you require more credits for further testing, you can request additional trial credits from our support team.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-8b5b463\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ada7b5889d48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ada7b5889d48\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ada7b5889d48\">\n                            \n                            <span class=\"ekit-accordion-title\">Is there a limit to how many numbers I can send at one time?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ada7b5889d48\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-8b5b463\" data-parent=\"#accordion-6ada7b5889d48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>There is no limit to the number of recipients you can send messages to in one campaign.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-8b5b463\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ada7b5889d48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ada7b5889d48\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ada7b5889d48\">\n                            \n                            <span class=\"ekit-accordion-title\">What is the maximum number of characters allowed in one SMS?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ada7b5889d48\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-8b5b463\" data-parent=\"#accordion-6ada7b5889d48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A standard text message can contain up to 160 characters. A Unicode message, such as Arabic or Chinese text, can contain up to 70 characters per SMS.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-8b5b463\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ada7b5889d48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ada7b5889d48\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ada7b5889d48\">\n                            \n                            <span class=\"ekit-accordion-title\">What format does my phone number need to be in?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ada7b5889d48\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-8b5b463\" data-parent=\"#accordion-6ada7b5889d48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Enter mobile numbers in international format with the country code, without spaces, plus signs or leading zeros. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I did not receive the verification code to activate my account. What should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please email <a href=\\\"mailto:support@moceansms.com\\\"><span style=\\\"text-decoration: underline\\\">support@moceansms.com<\/span><\/a> and include your account username and mobile number so our support team can check the issue.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How many SMS test credits can I get?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will receive 5 free SMS credits to begin testing. If you require more credits for further testing, you can request additional trial credits from our support team.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is there a limit to how many numbers I can send at one time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There is no limit to the number of recipients you can send messages to in one campaign.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the maximum number of characters allowed in one SMS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A standard text message can contain up to 160 characters. A Unicode message, such as Arabic or Chinese text, can contain up to 70 characters per SMS.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What format does my phone number need to be in?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Enter mobile numbers in international format with the country code, without spaces, plus signs or leading zeros. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7151f elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2b7151f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#sms-i-did-not-receive-the-verification-code-to-activate-my-account-what-should-i-do\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more SMS FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58d80ae e-flex e-con-boxed e-con e-parent\" data-id=\"58d80ae\" data-element_type=\"container\" data-e-type=\"container\" id=\"whatsapp-onboarding-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-355789d animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"355789d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WhatsApp Onboarding<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5783c26 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"5783c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b588b493\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-5783c26\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b588b493\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b588b493\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b588b493\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I connect my WhatsApp Channel to Facebook for the first time?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b588b493\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-5783c26\" data-parent=\"#accordion-6ada7b588b493\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Before starting, make sure you are an admin of your company\u2019s Facebook account and have a dedicated phone number that can receive an SMS or voice call. The number must not already be registered with the standard WhatsApp or WhatsApp Business app. Once registered for the WhatsApp API, it can no longer be used with those mobile apps.<\/p><p>Log in to your dashboard, go to WhatsApp &gt; Getting Started, click Connect with Facebook, and follow the on-screen Facebook authentication steps.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-5783c26\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ada7b588b493\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ada7b588b493\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ada7b588b493\">\n                            \n                            <span class=\"ekit-accordion-title\">What changes in the dashboard after Facebook authentication?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ada7b588b493\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-5783c26\" data-parent=\"#accordion-6ada7b588b493\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>After the Facebook connection is completed, the Getting Started section will be replaced by the permanent Business Details and Template Management sections.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-5783c26\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ada7b588b493\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ada7b588b493\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ada7b588b493\">\n                            \n                            <span class=\"ekit-accordion-title\">What information should I verify after connecting my WhatsApp channel?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ada7b588b493\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-5783c26\" data-parent=\"#accordion-6ada7b588b493\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Go to WhatsApp &gt; Business Details and confirm that your WhatsApp Business Account name and WhatsApp Business Account ID are correct. Checking these details helps ensure that your channel is properly configured before use.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-5783c26\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ada7b588b493\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ada7b588b493\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ada7b588b493\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I use Meta\u2019s free 1555 test number for live production?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ada7b588b493\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-5783c26\" data-parent=\"#accordion-6ada7b588b493\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>No. The 1555 number provided by Meta is intended for testing purposes only. For live production, register your own phone number, complete Meta Business Verification, and set up a WhatsApp Business Account under your own business.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-5783c26\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ada7b588b493\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ada7b588b493\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ada7b588b493\">\n                            \n                            <span class=\"ekit-accordion-title\">Why should I complete Meta Business Verification?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ada7b588b493\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-5783c26\" data-parent=\"#accordion-6ada7b588b493\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Meta Business Verification helps increase your messaging limits, strengthen account trust and provide access to additional WhatsApp features. Without verification, new business portfolios may be limited to contacting 250 unique users outside the customer service window within a rolling 24-hour period.<\/p><p>To complete the verification, sign in at business.facebook.com, go to Business Settings &gt; Security Centre, select Business Verification, provide your business information and supporting documents, then complete the confirmation by email or phone.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I connect my WhatsApp Channel to Facebook for the first time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Before starting, make sure you are an admin of your company\u2019s Facebook account and have a dedicated phone number that can receive an SMS or voice call. The number must not already be registered with the standard WhatsApp or WhatsApp Business app. Once registered for the WhatsApp API, it can no longer be used with those mobile apps.<\/p><p>Log in to your dashboard, go to WhatsApp &gt; Getting Started, click Connect with Facebook, and follow the on-screen Facebook authentication steps.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What changes in the dashboard after Facebook authentication?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>After the Facebook connection is completed, the Getting Started section will be replaced by the permanent Business Details and Template Management sections.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What information should I verify after connecting my WhatsApp channel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Go to WhatsApp &gt; Business Details and confirm that your WhatsApp Business Account name and WhatsApp Business Account ID are correct. Checking these details helps ensure that your channel is properly configured before use.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I use Meta\u2019s free 1555 test number for live production?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No. The 1555 number provided by Meta is intended for testing purposes only. For live production, register your own phone number, complete Meta Business Verification, and set up a WhatsApp Business Account under your own business.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why should I complete Meta Business Verification?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Meta Business Verification helps increase your messaging limits, strengthen account trust and provide access to additional WhatsApp features. Without verification, new business portfolios may be limited to contacting 250 unique users outside the customer service window within a rolling 24-hour period.<\/p><p>To complete the verification, sign in at business.facebook.com, go to Business Settings &gt; Security Centre, select Business Verification, provide your business information and supporting documents, then complete the confirmation by email or phone.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4e5566 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f4e5566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#whatsapp-onboarding-how-do-i-connect-my-whatsapp-channel-to-facebook-for-the-first-time\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more WhatsApp Onboarding FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6db68e4 e-flex e-con-boxed e-con e-parent\" data-id=\"6db68e4\" data-element_type=\"container\" data-e-type=\"container\" id=\"whatsapp-general-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88246dc animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"88246dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">WhatsApp General<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0697f18 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"0697f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b588c985\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-0697f18\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b588c985\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b588c985\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b588c985\">\n                            \n                            <span class=\"ekit-accordion-title\">How is WhatsApp messaging charged?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b588c985\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-0697f18\" data-parent=\"#accordion-6ada7b588c985\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>A charge applies only when WhatsApp confirms that the message has been delivered. If the message fails to reach the recipient, no charge will be applied.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-0697f18\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ada7b588c985\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ada7b588c985\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ada7b588c985\">\n                            \n                            <span class=\"ekit-accordion-title\">What are the benefits of WhatsApp Business API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ada7b588c985\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-0697f18\" data-parent=\"#accordion-6ada7b588c985\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>WhatsApp Business API allows businesses to communicate with customers through a messaging channel they already use. It can support strong open, engagement and conversion rates while providing reliable delivery for notifications, customer service and other business communications.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-0697f18\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ada7b588c985\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ada7b588c985\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ada7b588c985\">\n                            \n                            <span class=\"ekit-accordion-title\">How is WhatsApp different from WhatsApp Business API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ada7b588c985\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-0697f18\" data-parent=\"#accordion-6ada7b588c985\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>WhatsApp is intended for personal one-to-one and group conversations. WhatsApp Business API is designed for structured communication between businesses and customers. Businesses can send approved notifications to customers who have opted in, while customers can also contact the business for enquiries and support.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-0697f18\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ada7b588c985\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ada7b588c985\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ada7b588c985\">\n                            \n                            <span class=\"ekit-accordion-title\">What types of businesses can use WhatsApp Business API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ada7b588c985\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-0697f18\" data-parent=\"#accordion-6ada7b588c985\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>WhatsApp Business API can support businesses across many industries and sizes. Common approved uses include customer service, account updates, verification messages and promotional communications where local regulations and customer opt-in requirements allow them.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-0697f18\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ada7b588c985\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ada7b588c985\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ada7b588c985\">\n                            \n                            <span class=\"ekit-accordion-title\">What happens if a WhatsApp user has blocked my business number?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ada7b588c985\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-0697f18\" data-parent=\"#accordion-6ada7b588c985\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The message will not be delivered. You may receive a \u201csent\u201d delivery report (DLR), but you will not receive a \u201cdelivered\u201d DLR because the recipient has blocked your WhatsApp number.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How is WhatsApp messaging charged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A charge applies only when WhatsApp confirms that the message has been delivered. If the message fails to reach the recipient, no charge will be applied.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the benefits of WhatsApp Business API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WhatsApp Business API allows businesses to communicate with customers through a messaging channel they already use. It can support strong open, engagement and conversion rates while providing reliable delivery for notifications, customer service and other business communications.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How is WhatsApp different from WhatsApp Business API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WhatsApp is intended for personal one-to-one and group conversations. WhatsApp Business API is designed for structured communication between businesses and customers. Businesses can send approved notifications to customers who have opted in, while customers can also contact the business for enquiries and support.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What types of businesses can use WhatsApp Business API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WhatsApp Business API can support businesses across many industries and sizes. Common approved uses include customer service, account updates, verification messages and promotional communications where local regulations and customer opt-in requirements allow them.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens if a WhatsApp user has blocked my business number?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The message will not be delivered. You may receive a \u201csent\u201d delivery report (DLR), but you will not receive a \u201cdelivered\u201d DLR because the recipient has blocked your WhatsApp number.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa84f9e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"aa84f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#whatsapp-general-how-is-whatsapp-messaging-charged\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more WhatsApp General FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d8df30 e-flex e-con-boxed e-con e-parent\" data-id=\"0d8df30\" data-element_type=\"container\" data-e-type=\"container\" id=\"chatbot-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-450d727 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"450d727\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chatbot<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c7412 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"b8c7412\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b588de67\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-b8c7412\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b588de67\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b588de67\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b588de67\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I start the chatbot setup process?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b588de67\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-b8c7412\" data-parent=\"#accordion-6ada7b588de67\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Log in to your dashboard and open the menu on the left. Under WhatsApp, select Chatbot, click Start Setup, and follow the five-step chatbot setup process displayed on the screen.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-b8c7412\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ada7b588de67\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ada7b588de67\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ada7b588de67\">\n                            \n                            <span class=\"ekit-accordion-title\">How does the Q&amp;A Bot answer customer questions?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ada7b588de67\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-b8c7412\" data-parent=\"#accordion-6ada7b588de67\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The Q&amp;A Bot generates replies using the business documents uploaded to its knowledge base. This keeps the answers relevant to your business, focused on customer support and reduces the likelihood of unsupported or inaccurate information.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-b8c7412\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ada7b588de67\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ada7b588de67\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ada7b588de67\">\n                            \n                            <span class=\"ekit-accordion-title\">Where can I see all my active chatbots?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ada7b588de67\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-b8c7412\" data-parent=\"#accordion-6ada7b588de67\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Open the Chatbot menu from your dashboard. The Chatbot dashboard displays all your active chatbots together with the WhatsApp number connected to each one.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-b8c7412\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ada7b588de67\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ada7b588de67\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ada7b588de67\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I update the settings of an existing chatbot?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ada7b588de67\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-b8c7412\" data-parent=\"#accordion-6ada7b588de67\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Open the Chatbot dashboard, locate the chatbot you want to update, and click the Configure button next to it. You can then review and change its available settings.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-b8c7412\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ada7b588de67\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ada7b588de67\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ada7b588de67\">\n                            \n                            <span class=\"ekit-accordion-title\">What does the \u201cShutdown All Chatbots\u201d button do?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ada7b588de67\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-b8c7412\" data-parent=\"#accordion-6ada7b588de67\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The Shutdown All Chatbots button immediately stops every active chatbot, including ongoing AI conversations and automated replies across connected channels. Use it only during an emergency or when you need to stop all chatbot activity at once.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I start the chatbot setup process?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Log in to your dashboard and open the menu on the left. Under WhatsApp, select Chatbot, click Start Setup, and follow the five-step chatbot setup process displayed on the screen.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does the Q&amp;A Bot answer customer questions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Q&amp;A Bot generates replies using the business documents uploaded to its knowledge base. This keeps the answers relevant to your business, focused on customer support and reduces the likelihood of unsupported or inaccurate information.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I see all my active chatbots?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Open the Chatbot menu from your dashboard. The Chatbot dashboard displays all your active chatbots together with the WhatsApp number connected to each one.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I update the settings of an existing chatbot?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Open the Chatbot dashboard, locate the chatbot you want to update, and click the Configure button next to it. You can then review and change its available settings.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What does the \u201cShutdown All Chatbots\u201d button do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Shutdown All Chatbots button immediately stops every active chatbot, including ongoing AI conversations and automated replies across connected channels. Use it only during an emergency or when you need to stop all chatbot activity at once.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a84f31c elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a84f31c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#chatbot-how-do-i-start-the-chatbot-setup-process\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more Chatbot FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0af2c61 e-flex e-con-boxed e-con e-parent\" data-id=\"0af2c61\" data-element_type=\"container\" data-e-type=\"container\" id=\"conversation-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d40eea animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6d40eea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conversation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e94036 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"5e94036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b588f429\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-5e94036\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b588f429\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b588f429\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b588f429\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I open my main chat workspace?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b588f429\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-5e94036\" data-parent=\"#accordion-6ada7b588f429\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Log in to your dashboard, open the menu on the left and select Conversation. This opens the main workspace where you can view and manage your WhatsApp chats.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-5e94036\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d544d796ada7b588f429\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d544d796ada7b588f429\" aria-expanded=\"false\" aria-controls=\"Collapse-d544d796ada7b588f429\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I switch between different WhatsApp numbers?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d544d796ada7b588f429\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-5e94036\" data-parent=\"#accordion-6ada7b588f429\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>On the Conversation page, open the Current Sender drop-down menu in the top-left corner and select the WhatsApp number you want to use. The workspace will then display the conversations associated with that sender.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-5e94036\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8d1f29a6ada7b588f429\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8d1f29a6ada7b588f429\" aria-expanded=\"false\" aria-controls=\"Collapse-8d1f29a6ada7b588f429\">\n                            \n                            <span class=\"ekit-accordion-title\">What is the fastest way to find a specific customer chat?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8d1f29a6ada7b588f429\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-5e94036\" data-parent=\"#accordion-6ada7b588f429\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Use the search bar below the Current Sender menu. You can search using the customer\u2019s name, complete mobile number or WhatsApp username to locate the conversation quickly.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-5e94036\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-070e75e6ada7b588f429\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-070e75e6ada7b588f429\" aria-expanded=\"false\" aria-controls=\"Collapse-070e75e6ada7b588f429\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I start a new chat?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-070e75e6ada7b588f429\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-5e94036\" data-parent=\"#accordion-6ada7b588f429\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>On the Conversation page, click the New Chat button next to the Current Sender menu. Enter the customer\u2019s phone number in the pop-up window, then click Initiate Chat.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-5e94036\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-b304eb06ada7b588f429\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b304eb06ada7b588f429\" aria-expanded=\"false\" aria-controls=\"Collapse-b304eb06ada7b588f429\">\n                            \n                            <span class=\"ekit-accordion-title\">How should I enter a phone number when starting a new chat?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b304eb06ada7b588f429\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-5e94036\" data-parent=\"#accordion-6ada7b588f429\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Enter the number in international format, starting with the country code and without a plus sign, spaces or a leading zero. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I open my main chat workspace?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Log in to your dashboard, open the menu on the left and select Conversation. This opens the main workspace where you can view and manage your WhatsApp chats.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I switch between different WhatsApp numbers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On the Conversation page, open the Current Sender drop-down menu in the top-left corner and select the WhatsApp number you want to use. The workspace will then display the conversations associated with that sender.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the fastest way to find a specific customer chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Use the search bar below the Current Sender menu. You can search using the customer\u2019s name, complete mobile number or WhatsApp username to locate the conversation quickly.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I start a new chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On the Conversation page, click the New Chat button next to the Current Sender menu. Enter the customer\u2019s phone number in the pop-up window, then click Initiate Chat.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How should I enter a phone number when starting a new chat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Enter the number in international format, starting with the country code and without a plus sign, spaces or a leading zero. For example, the Australian mobile number 0412 345 678 should be entered as 61412345678.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d001cb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5d001cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#conversation-how-do-i-open-my-main-chat-workspace\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more Conversation FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f64502c e-flex e-con-boxed e-con e-parent\" data-id=\"f64502c\" data-element_type=\"container\" data-e-type=\"container\" id=\"report-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cbf537 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6cbf537\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Report<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c48967 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"1c48967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b58908b0\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-1c48967\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b58908b0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b58908b0\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b58908b0\">\n                            \n                            <span class=\"ekit-accordion-title\">Why is my credit usage report not showing right after I send messages?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b58908b0\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-1c48967\" data-parent=\"#accordion-6ada7b58908b0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The Credit Usage Report under Report may take approximately 30 minutes to 2 hours to appear. It is normal if you do not see the record immediately after sending your messages.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Why is my credit usage report not showing right after I send messages?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Credit Usage Report under Report may take approximately 30 minutes to 2 hours to appear. It is normal if you do not see the record immediately after sending your messages.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef50a26 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"ef50a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#report-why-is-my-credit-usage-report-not-showing-right-after-i-send-messages\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit MoceanSMS Help Centre \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9592ccc e-flex e-con-boxed e-con e-parent\" data-id=\"9592ccc\" data-element_type=\"container\" data-e-type=\"container\" id=\"campaign-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b24be9 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8b24be9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Campaign<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95e6404 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"95e6404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b58917af\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-95e6404\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b58917af\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b58917af\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b58917af\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I create a campaign?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b58917af\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-95e6404\" data-parent=\"#accordion-6ada7b58917af\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\">A campaign sends one message to many people. You can send SMS, or WhatsApp after that channel is connected. If WhatsApp is missing from the list, finish WhatsApp Getting Started first.<\/div><div class=\"faq-answer-text\">Follow these steps:<\/div><div><ol class=\"faq-answer-list faq-answer-list--ordered\"><li>Go to Campaigns in the left menu and click \"New Campaign\".<\/li><li>Pick SMS or WhatsApp.<\/li><li>On Compose, choose your audience and write your message.<\/li><li>Click \"Next Step\".<\/li><li>Enter a campaign name, check the summary, then click Send.<\/li><\/ol><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-95e6404\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-88284576ada7b58917af\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-88284576ada7b58917af\" aria-expanded=\"false\" aria-controls=\"Collapse-88284576ada7b58917af\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I add recipients?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-88284576ada7b58917af\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-95e6404\" data-parent=\"#accordion-6ada7b58917af\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\">You can add people in three ways:<\/div><div><ul class=\"faq-answer-list faq-answer-list--unordered\"><li>Contact groups from Audience: click Select, then pick a group under \"My Audiences\".<\/li><li>\"Import Contacts From File\": upload a contact file.<\/li><li>\"Enter contacts manually\": type numbers in the box.<\/li><\/ul><\/div><div class=\"faq-answer-text\">The form shows an estimated recipient count so you can check the size before you send.<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-95e6404\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-146638a6ada7b58917af\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-146638a6ada7b58917af\" aria-expanded=\"false\" aria-controls=\"Collapse-146638a6ada7b58917af\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I personalize the message using Audience data?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-146638a6ada7b58917af\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-95e6404\" data-parent=\"#accordion-6ada7b58917af\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\">Yes. Use contact groups from Audience, or a file with extra columns. Then click Add personalization and insert a tag such as {{first_name}}.<\/div><div class=\"faq-answer-text\">When the campaign sends, each person gets their own values from the saved contact or from the matching file column.<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-95e6404\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-30746926ada7b58917af\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-30746926ada7b58917af\" aria-expanded=\"false\" aria-controls=\"Collapse-30746926ada7b58917af\">\n                            \n                            <span class=\"ekit-accordion-title\">Why can&#039;t I personalize when I type numbers by hand?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-30746926ada7b58917af\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-95e6404\" data-parent=\"#accordion-6ada7b58917af\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\">Manual entry only has mobile numbers. There are no names or other fields to fill the tags. To personalize, use a contact group from Audience or upload a file that includes those columns.<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-95e6404\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-3ba42ef6ada7b58917af\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3ba42ef6ada7b58917af\" aria-expanded=\"false\" aria-controls=\"Collapse-3ba42ef6ada7b58917af\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I see the estimated cost?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3ba42ef6ada7b58917af\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-95e6404\" data-parent=\"#accordion-6ada7b58917af\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\"><div class=\"faq-answer-text\">On the last step, the Summary shows \"Est. Total Amount\" before you send.<\/div><div class=\"faq-answer-text\">If you use personalized content, the final SMS cost can change because some messages may be longer. WhatsApp is billed when a message is delivered.<\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I create a campaign?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\">A campaign sends one message to many people. You can send SMS, or WhatsApp after that channel is connected. If WhatsApp is missing from the list, finish WhatsApp Getting Started first.<\/div><div class=\\\"faq-answer-text\\\">Follow these steps:<\/div><div><ol class=\\\"faq-answer-list faq-answer-list--ordered\\\"><li>Go to Campaigns in the left menu and click \\\"New Campaign\\\".<\/li><li>Pick SMS or WhatsApp.<\/li><li>On Compose, choose your audience and write your message.<\/li><li>Click \\\"Next Step\\\".<\/li><li>Enter a campaign name, check the summary, then click Send.<\/li><\/ol><\/div>\"}},{\"@type\":\"Question\",\"name\":\"How can I add recipients?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\">You can add people in three ways:<\/div><div><ul class=\\\"faq-answer-list faq-answer-list--unordered\\\"><li>Contact groups from Audience: click Select, then pick a group under \\\"My Audiences\\\".<\/li><li>\\\"Import Contacts From File\\\": upload a contact file.<\/li><li>\\\"Enter contacts manually\\\": type numbers in the box.<\/li><\/ul><\/div><div class=\\\"faq-answer-text\\\">The form shows an estimated recipient count so you can check the size before you send.<\/div>\"}},{\"@type\":\"Question\",\"name\":\"Can I personalize the message using Audience data?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\">Yes. Use contact groups from Audience, or a file with extra columns. Then click Add personalization and insert a tag such as {{first_name}}.<\/div><div class=\\\"faq-answer-text\\\">When the campaign sends, each person gets their own values from the saved contact or from the matching file column.<\/div>\"}},{\"@type\":\"Question\",\"name\":\"Why can&#039;t I personalize when I type numbers by hand?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\">Manual entry only has mobile numbers. There are no names or other fields to fill the tags. To personalize, use a contact group from Audience or upload a file that includes those columns.<\/div>\"}},{\"@type\":\"Question\",\"name\":\"How do I see the estimated cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\"><div class=\\\"faq-answer-text\\\">On the last step, the Summary shows \\\"Est. Total Amount\\\" before you send.<\/div><div class=\\\"faq-answer-text\\\">If you use personalized content, the final SMS cost can change because some messages may be longer. WhatsApp is billed when a message is delivered.<\/div><\/div>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-723d48b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"723d48b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#campaign-how-do-i-create-a-campaign\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more Campaign FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73316ab e-flex e-con-boxed e-con e-parent\" data-id=\"73316ab\" data-element_type=\"container\" data-e-type=\"container\" id=\"forms-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f13fe08 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f13fe08\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Forms<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d26e92 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"1d26e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b5892fd3\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-1d26e92\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b5892fd3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b5892fd3\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b5892fd3\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I create an opt-in form?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b5892fd3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-1d26e92\" data-parent=\"#accordion-6ada7b5892fd3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\"><div class=\"faq-answer-text\">Follow these steps:<\/div><div><ol class=\"faq-answer-list faq-answer-list--ordered\"><li>Go to the Forms page and start a new form.<\/li><li>Step 1: Form details: enter the form name (and a description if you want).<\/li><li>Step 2: Design: add and map the fields people should fill.<\/li><li>Step 3: Contact groups: choose which group new submissions go into.<\/li><li>Click Save &amp; Publish.<\/li><\/ol><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-1d26e92\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d1f18db6ada7b5892fd3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d1f18db6ada7b5892fd3\" aria-expanded=\"false\" aria-controls=\"Collapse-d1f18db6ada7b5892fd3\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I add fields, map columns, set required, and add placeholders?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d1f18db6ada7b5892fd3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-1d26e92\" data-parent=\"#accordion-6ada7b5892fd3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>In Step 2: Design, add the fields you need. Map each field to a contact column, mark it as required or optional, and add placeholder text to show people what to type.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-1d26e92\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-160e5b56ada7b5892fd3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-160e5b56ada7b5892fd3\" aria-expanded=\"false\" aria-controls=\"Collapse-160e5b56ada7b5892fd3\">\n                            \n                            <span class=\"ekit-accordion-title\">Where are form submissions saved?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-160e5b56ada7b5892fd3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-1d26e92\" data-parent=\"#accordion-6ada7b5892fd3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Submissions are saved into the contact group(s) you choose in Step 3: Contact groups. If you change the group later, the new group applies to future submissions only. Existing contacts stay in the group they were added to.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-1d26e92\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-71213f46ada7b5892fd3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-71213f46ada7b5892fd3\" aria-expanded=\"false\" aria-controls=\"Collapse-71213f46ada7b5892fd3\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I create a contact group while setting up the form?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-71213f46ada7b5892fd3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-1d26e92\" data-parent=\"#accordion-6ada7b5892fd3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes. In Step 3: Contact groups you can create a new group on the spot, then use it as the destination for new submissions.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-1d26e92\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-926f5c06ada7b5892fd3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-926f5c06ada7b5892fd3\" aria-expanded=\"false\" aria-controls=\"Collapse-926f5c06ada7b5892fd3\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I publish the form?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-926f5c06ada7b5892fd3\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-1d26e92\" data-parent=\"#accordion-6ada7b5892fd3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Click Save &amp; Publish. Anyone with the form link or QR code can open the form and fill it in.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I create an opt-in form?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\"><div class=\\\"faq-answer-text\\\">Follow these steps:<\/div><div><ol class=\\\"faq-answer-list faq-answer-list--ordered\\\"><li>Go to the Forms page and start a new form.<\/li><li>Step 1: Form details: enter the form name (and a description if you want).<\/li><li>Step 2: Design: add and map the fields people should fill.<\/li><li>Step 3: Contact groups: choose which group new submissions go into.<\/li><li>Click Save &amp; Publish.<\/li><\/ol><\/div><\/div>\"}},{\"@type\":\"Question\",\"name\":\"How do I add fields, map columns, set required, and add placeholders?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In Step 2: Design, add the fields you need. Map each field to a contact column, mark it as required or optional, and add placeholder text to show people what to type.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where are form submissions saved?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Submissions are saved into the contact group(s) you choose in Step 3: Contact groups. If you change the group later, the new group applies to future submissions only. Existing contacts stay in the group they were added to.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I create a contact group while setting up the form?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. In Step 3: Contact groups you can create a new group on the spot, then use it as the destination for new submissions.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I publish the form?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Click Save &amp; Publish. Anyone with the form link or QR code can open the form and fill it in.<\/p>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f025132 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f025132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#forms-what-is-an-opt-in-form\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more Forms FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b9bc68 e-flex e-con-boxed e-con e-parent\" data-id=\"1b9bc68\" data-element_type=\"container\" data-e-type=\"container\" id=\"api-faq\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e01567 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0e01567\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">API<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b3d93 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"b4b3d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ada7b589461b\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-b4b3d93\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-0824be96ada7b589461b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0824be96ada7b589461b\" aria-expanded=\"false\" aria-controls=\"Collapse-0824be96ada7b589461b\">\n                            \n                            <span class=\"ekit-accordion-title\">What can I do with the Audience API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0824be96ada7b589461b\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-b4b3d93\" data-parent=\"#accordion-6ada7b589461b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\">You can create and manage contacts and contact groups from your own system, without logging in. Use it to add or update audience data from your website, app, or other tools.<\/div><div class=\"faq-answer-text\">For example:<\/div><div><ul class=\"faq-answer-list faq-answer-list--unordered\"><li>Clinic or salon: when someone books on your website, save them into a \u201cToday\u2019s appointments\u201d group and SMS\/WhatsApp them a reminder.<\/li><li>Event or class: when people register, put them in a \u201cWorkshop 2026\u201d group and message the venue or start time.<\/li><\/ul><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-b4b3d93\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-d1f18db6ada7b589461b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-d1f18db6ada7b589461b\" aria-expanded=\"false\" aria-controls=\"Collapse-d1f18db6ada7b589461b\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I get an API key?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-d1f18db6ada7b589461b\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-b4b3d93\" data-parent=\"#accordion-6ada7b589461b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Go to Settings &gt; API keys and create a key. Keep the secret private. Do not share it in emails, screenshots, or public code.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-b4b3d93\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-160e5b56ada7b589461b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-160e5b56ada7b589461b\" aria-expanded=\"false\" aria-controls=\"Collapse-160e5b56ada7b589461b\">\n                            \n                            <span class=\"ekit-accordion-title\">Where are the API docs?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-160e5b56ada7b589461b\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-b4b3d93\" data-parent=\"#accordion-6ada7b589461b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Open the <a href=\"https:\/\/moceansms.com\/docs\" target=\"_blank\" rel=\"noopener noreferrer\">developer documentation<\/a>. Use it for request format, fields, and examples.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-b4b3d93\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-71213f46ada7b589461b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-71213f46ada7b589461b\" aria-expanded=\"false\" aria-controls=\"Collapse-71213f46ada7b589461b\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I add or update contacts or groups via API?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-71213f46ada7b589461b\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-3-b4b3d93\" data-parent=\"#accordion-6ada7b589461b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Get an API key, then follow the Audience \/ contacts section in the <a href=\"https:\/\/moceansms.com\/docs\" target=\"_blank\" rel=\"noopener noreferrer\">developer documentation<\/a>. After a successful request, check the contact or group in Audience in the system.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-b4b3d93\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-926f5c06ada7b589461b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-926f5c06ada7b589461b\" aria-expanded=\"false\" aria-controls=\"Collapse-926f5c06ada7b589461b\">\n                            \n                            <span class=\"ekit-accordion-title\">What are common API errors?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-926f5c06ada7b589461b\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-4-b4b3d93\" data-parent=\"#accordion-6ada7b589461b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"faq-answer-text\">These are common reasons a request fails. See the developer docs for status codes and full details.<\/div><div><ul class=\"faq-answer-list faq-answer-list--unordered\"><li>Missing or invalid API key<\/li><li>Rate limit reached<\/li><li>Invalid mobile number format<\/li><\/ul><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What can I do with the Audience API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\">You can create and manage contacts and contact groups from your own system, without logging in. Use it to add or update audience data from your website, app, or other tools.<\/div><div class=\\\"faq-answer-text\\\">For example:<\/div><div><ul class=\\\"faq-answer-list faq-answer-list--unordered\\\"><li>Clinic or salon: when someone books on your website, save them into a \u201cToday\u2019s appointments\u201d group and SMS\/WhatsApp them a reminder.<\/li><li>Event or class: when people register, put them in a \u201cWorkshop 2026\u201d group and message the venue or start time.<\/li><\/ul><\/div>\"}},{\"@type\":\"Question\",\"name\":\"How do I get an API key?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Go to Settings &gt; API keys and create a key. Keep the secret private. Do not share it in emails, screenshots, or public code.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where are the API docs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Open the <a href=\\\"https:\/\/moceansms.com\/docs\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">developer documentation<\/a>. Use it for request format, fields, and examples.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I add or update contacts or groups via API?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Get an API key, then follow the Audience \/ contacts section in the <a href=\\\"https:\/\/moceansms.com\/docs\\\" target=\\\"_blank\\\" rel=\\\"noopener noreferrer\\\">developer documentation<\/a>. After a successful request, check the contact or group in Audience in the system.<\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are common API errors?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"faq-answer-text\\\">These are common reasons a request fails. See the developer docs for status codes and full details.<\/div><div><ul class=\\\"faq-answer-list faq-answer-list--unordered\\\"><li>Missing or invalid API key<\/li><li>Rate limit reached<\/li><li>Invalid mobile number format<\/li><\/ul><\/div>\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e129b70 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"e129b70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moceansms.com\/help#api-what-can-i-do-with-the-audience-api\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View more API FAQs \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c83cac0 e-flex e-con-boxed e-con e-parent\" data-id=\"c83cac0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;triangle-asymmetrical&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M738,99l262-93V0H0v5.6L738,99z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0218f3 e-con-full e-flex e-con e-child\" data-id=\"f0218f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-210e45c e-con-full e-flex e-con e-child\" data-id=\"210e45c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-945a90c elementor-widget elementor-widget-heading\" data-id=\"945a90c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Start Free \u2014 No Commitments<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d69e1c7 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d69e1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get Started with Mocean!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0798f6 animated-slow elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a0798f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:700}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ready to scale your business messaging in Brazil? Sign up today and test the Web Portal with 5 free credits. No monthly fees and no setup charges \u2014 simply top up credits whenever needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d188505 elementor-mobile-align-center animated-slow elementor-invisible elementor-widget elementor-widget-button\" data-id=\"d188505\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:900}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/marketing.moceansms.com\/signup\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Try for Free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da74dad e-con-full e-flex e-con e-child\" data-id=\"da74dad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-172441b elementor-widget elementor-widget-heading\" data-id=\"172441b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Let\u2019s Chat \u2013 We\u2019re Here for You<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06529db elementor-widget elementor-widget-text-editor\" data-id=\"06529db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Need assistance running your SMS Messaging Campaign in Brazil? Email us at <a href=\"mailto:sales@moceansms.com.br\"><span style=\"text-decoration: underline;\">sales@moceansms.com.br<\/span><\/a> \u2014 our team is available around the clock to support you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc7f9a elementor-widget elementor-widget-wpforms\" data-id=\"4cc7f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-4cc7f9a\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-4cc7f9a {\n\t\t\t\t--wpforms-field-background-color: #FFFFFF;\n--wpforms-field-border-color: #000000FC;\n--wpforms-field-border-color-spare: #000000FC;\n--wpforms-field-text-color: #000000F2;\n--wpforms-label-color: #000000D9;\n--wpforms-button-background-color: #066AAB;\n--wpforms-background-url: url( https:\/\/moceansms.com.br\/wp-content\/uploads\/2025\/11\/placeholder-3.png );\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-8\"><form id=\"wpforms-form-8\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"8\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/pt\/wp-json\/wp\/v2\/pages\/316\" data-token=\"9b1cb11b91dd95512a2a6678d1b97aa6\" data-token-time=\"1792703371\"><noscript class=\"wpforms-error-noscript\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Ative o JavaScript no seu navegador para preencher este formul\u00e1rio.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-8-field_8-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"8\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-8-field_8\" >Phone Company Your<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-8-field_8\" class=\"wpforms-field-medium\" name=\"wpforms[fields][8]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-8-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-8-field_1\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-8-field_1-error\" required><\/div><div id=\"wpforms-8-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-8-field_2\">Email <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-8-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-8-field_2-error\" required><\/div><div id=\"wpforms-8-field_4-container\" class=\"wpforms-field wpforms-field-text phone-number-only\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-8-field_4\">Phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8-field_4\" class=\"wpforms-field-medium wpforms-field-required wpforms-masked-input\" data-rule-inputmask-incomplete=\"1\" data-inputmask-mask=\"+55 9{10,11}\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-8-field_4-error\" required><\/div><div id=\"wpforms-8-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-8-field_5\">Country <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-8-field_5-error\" required><\/div><div id=\"wpforms-8-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-8-field_6\">Company <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-8-field_6-error\" required><\/div><div id=\"wpforms-8-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-8-field_7\">Your Subject<\/label><input type=\"text\" id=\"wpforms-8-field_7\" class=\"wpforms-field-medium\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-8-field_7-error\" ><\/div><div id=\"wpforms-8-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-8-field_3\">Your Message<\/label><textarea id=\"wpforms-8-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-8-field_3-error\" ><\/textarea><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-8-field_8-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-8-field_8-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-8-field_8-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-turnstile\" ><div class=\"wpforms-turnstile\" data-sitekey=\"0x4AAAAAAEBzUIhqhYPXbxEN\" data-action=\"FormID-8\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-turnstile=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"8\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1792703371.85bb55962c3040e042780ae77747c746a4736ca73630bc826de019368717a08e\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/pages\/316\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-8\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Send Message\" aria-live=\"assertive\" value=\"wpforms-submit\">Send Message<\/button><img decoding=\"async\" src=\"https:\/\/moceansms.com.br\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Carregando\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-357ac5b e-flex e-con-boxed e-con e-parent\" data-id=\"357ac5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14fb6f5 elementor-widget elementor-widget-html\" data-id=\"14fb6f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n  const phoneInput = document.querySelector('.phone-number-only input');\r\n  if (phoneInput) {\r\n    phoneInput.addEventListener('input', function (e) {\r\n      this.value = this.value.replace(\/[^0-9]\/g, '');\r\n    });\r\n  }\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs HELP CENTER Frequently Asked Questions (FAQs) Find clear explanations about using Mocean\u2019s Web Portal in Brazil to run your SMS Messaging Campaign and WhatsApp broadcasts. Learn how to import contacts from spreadsheets, personalise messages, schedule your broadcasts, and monitor delivery in real time. Browse FAQs by Topic SMS WhatsApp Onboarding WhatsApp General Chatbot Conversation [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":273,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-316","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/pages\/316","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/comments?post=316"}],"version-history":[{"count":23,"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/pages\/316\/revisions"}],"predecessor-version":[{"id":753,"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/pages\/316\/revisions\/753"}],"up":[{"embeddable":true,"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/pages\/273"}],"wp:attachment":[{"href":"https:\/\/moceansms.com.br\/pt\/wp-json\/wp\/v2\/media?parent=316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}